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Customer Service 

Sigma Beauty

For assistance via email, feel free to reach us at <a href="mailto:Contact@sigmabeauty.com">Contact@sigmabeauty.com</a>.For assistance via phone, feel free to reach us at 651-633-6445. Our goal at Sigma Beauty is to provide all of our customers with the best support experience. Please allow our team 1-2 business days to reply to any inquiry. We are open Monday through Friday, from 8am to 4pm CDT. Our offices are closed during major Holiday events.

For assistance via email, feel free to reach us at Contact@sigmabeauty.com. For assistance via phone, feel free to reach us at 651-633-6445. Our goal at Sigma Beauty is to provide all of our customers with the best support experience. Please allow ou

Email + Phone Number

Contact Information

Vegan Beauty Mission

Mindful Beauty

Are the bristles of your brushes made of animal hair?

Peta Certification

Cleaning Tips

My cleaning gadget is dirty, how can I clean it?

Education

How do I create an account with Sigma?

Why is my recent order not in my order history?

How to use your Wishlist

Customer Account and Wish List

General Return Policy

Can I return a used Sigma product?

I purchased a sale item, can I return it?

How do I return?

What happens if I receive confirmation/credit for one order but not another when returning items?

Return Information

Warranty Policy

Submit a Warranty

Warranty Exclusions

I just received my brush and it is defective, do I file a Warranty claim?

Warranty Information

Domestic Rates

International Rates

Where do you ship?

Submitted incorrect address, can I update my address?

Will there be additional fees at delivery?

Do you offer shipping insurance?

My order was undeliverable, and returning back to sender?

My order was never received, I got a replacement, can I return for a refund?

I placed multiple orders, will they be combined?

International Delivery Process

Can I ship my order to a APO/FPO address?

Where else can I buy Sigma Beauty?

Do you offer gift wrapping or special packaging for orders?

Additional Information

Shipping + Delivery Information

How do I unsubscribe from promotions?

Can I apply multiple codes to my order?

Price Adjustments

Forgot to apply my discount code, what to do?

Why is my free gift not adding to my cart?

Do you offer a Professional Makeup Artist discount?

Where can I find current promotions?

Promotions & Discounts

Business Hours + Phone Number

Where are our products made?

Where is our mica sourced?

What are Sigmax® Fibers?

What are SigmaTech® Fibers?

How do I clean my makeup brushes?

How do I apply to become an ambassador or collaborate with your brand?

Does Sigma Beauty offer product samples?

Alternative Uses

Product and Company

How do I place an order on your website?

Why is my coupon code not working?

What types of payments are accepted?

Do I have to calculate from USD to my country's currency?

What should I do if I am unable to place an order?

Why is my order On-Hold?

Can I modify or cancel my order?

How can I cancel my order?

Will an invoice be included in the package?

Do you offer personalized packaging or gift wrapping?

What if I haven't received my refund?

Can I amend an order after it has been placed?

What should I do if I received my package but an item was missing?

Orders and Payment

Terms & Conditions

Authenticity

Reporting counterfeits

How does Sigma handle counterfeits?

What is a counterfeit?

Unauthorized Retailer Disclaimer

Counterfeit Education

Email + Phone NumberUpdated 15 days ago