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Sigma Beauty

<p id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are within the US and you are receiving an error message regarding shipping, please add the shipping address to your customer account by following these steps:</p><p style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Log in &gt; Account Dashboard &gt; Manage Addresses &gt; Add New Address</p><p style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note:</p><ul style="box-sizing: border-box; list-style: outside disc; margin: 20px 0px 20px 20px; padding: 0px 15px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box;">We are unable to provide shipping options for China orders with an order total over $144.99 USD. This is a country customs limit and is out of our control.</li><li style="box-sizing: border-box;">We do not ship to Cuba, Iran, North Korea, Mexico, Sudan, Syria, Iraq, and Afghanistan.</li></ul>

If you are within the US and you are receiving an error message regarding shipping, please add the shipping address to your customer account by following these steps:. Log in > Account Dashboard > Manage Addresses > Add New Address. Please note:

My shipping address isn't being accepted at checkout. How can I proceed?

Orders and Payment

General Return Policy

3DHD™ Blender Return Policy

How do I return an item and can I get a return shipping label?

Can I return items I am not interested in and get a refund?

Returns

Vegan Beauty Mission

Peta Certification

Blog Content

Clean Beauty

Brush and Blender Washing

Are the bristles of your brushes made of animal hair?

Education

Why am I locked out of my account? How do I fix this?

How do I create an account with Sigma?

Why is my recent order not in my order history?

Customer Account

Sigma Beauty Warranty Details

Warranty Exclusions

Submit a warranty claim

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How do I request a warranty exchange for my product?

Warranty

International

When will my package ship?

How long will it take for my package to arrive?

How can I update my shipping address?

Will there be additional fees at delivery?

I have not received my international order and the estimated shipping time has been fulfilled. What can I do?

I submitted an incorrect shipping address. What can I do?

Do you offer shipping insurance?

Will I be responsible for custom fees and duties on international orders?

Do you ship internationally?

I placed multiple orders, will they be combined?

Will I be charged sales tax?

Domestic Delivery Process

Modify Shipping Address

Miscellaneous Information

Shipping + Delivery Information

How do I unsubscribe from emails?

Price Adjustments

How do I receive my birthday offer?

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Do you offer a professional makeup artist discount?

How can I use my promotional codes together?

Why am I being charged for the free gift?

Can I apply a discount after placing an order without it?

How can I unsubscribe from Sigma newsletters?

Can I apply multiple discount codes to one order?

Promotions & Discounts

Where is your mica sourced?

Phone Number

What are Sigmax® Fibers?

What are SigmaTech® Fibers?

What should I use to clean my brushes?

Where are your products made?

I ordered the L05 and received a metal piece instead. How can I get a replacement?

How do I clean my makeup brushes?

Do your products have a warranty?

How do I apply to become an ambassador or collaborate with your brand?

Are there samples available for lipstick colors to avoid costly returns?

Product and Company

Cannot access cart. How can I checkout?

Why is my coupon code not working?

How do I place an order on your website?

What types of payments are accepted?

Do I have to calculate from USD to my country's currency?

What should I do if I am unable to place an order?

Why is my order On-Hold?

Why is my discount code not applying a discount?

Can I modify or cancel my order?

Will an invoice be included in the package?

Can you mark the package as a gift or lower the value?

Do you offer personalized packaging or gift wrapping?

What does the order status "Processing" mean?

What does the order status "Completed" mean?

How can I cancel my order?

What if I haven't received my refund?

Can I amend an order after it has been placed?

What happens if I receive confirmation/credit for one order but not another when returning items?

My shipping address isn't being accepted at checkout. How can I proceed?Updated a year ago