Toll Free Number: 1(800)941-6991

Se Habla Espanol

Customer Service 

Sigma Beauty

<p id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">IMPORTANT WARNING<p style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please Note: Sigma Beauty products purchased from retailers/resellers other than those listed as an Authorized Retailer (found&#xA0;<a href="https://sigmabeauty.com/pages/store-locator">here</a>) may not be authentic or safe for use. Products purchased from an unauthorized seller will not be covered by Sigma Beauty&#x2019;s warranty; Sigma Beauty will also not accept responsibility for any customer dissatisfaction resulting from purchasing products from unauthorized retailers/resellers.<p style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The websites below, among others, do not have partnerships with Sigma Beauty and are NOT authorized retailers/resellers of Sigma Beauty products:<ul style="box-sizing: border-box; list-style: outside disc; margin: 20px 0px 20px 20px; padding: 0px 15px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">AliBaba</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">AliExpress</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">Bonanza</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">DHGate</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">eBay (globally)</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">Glambot</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">Jet.com</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">Mercari</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">Overstock.com</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">Poshmark</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">Sears.com</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">Walmart.com</li><li style="box-sizing: border-box; font-family: &quot;Times New Roman&quot;, Times, serif;">Wish.com</li></ul> If you have additional questions, feel free to reach us <a href="https://help.sigmabeauty.com/en-US/contact" id="isPasted">here</a>.

IMPORTANT WARNING. Please Note: Sigma Beauty products purchased from retailers/resellers other than those listed as an Authorized Retailer (found here) may not be authentic or safe for use. Products purchased from an unauthorized seller will not be c

Unauthorized Retailer Disclaimer

Counterfeit Education

Vegan Beauty Mission

Mindful Beauty

Are the bristles of your brushes made of animal hair?

Peta Certification

Cleaning Tips

My cleaning gadget is dirty, how can I clean it?

Education

PRO Qualifications

PRO Application

PRO Discount

How do I create an account with Sigma?

Why is my recent order not in my order history?

How to use your Wishlist

Customer Account and Wish List

General Return Policy

Can I return a used Sigma product?

I purchased a sale item, can I return it?

How do I return?

What happens if I receive confirmation/credit for one order but not another when returning items?

Do you refund shipping cost? Return cost?

Return Information

Warranty Policy

Submit a Warranty

Warranty Exclusions

I just received my brush and it is defective, do I file a Warranty claim?

Warranty Information

Domestic Rates

International Rates

Submitted incorrect address, can I update my address?

Where do you ship?

Will there be additional fees at delivery?

Do you offer shipping insurance?

My order was undeliverable, and returning back to sender?

My order was never received, I got a replacement, can I return for a refund?

I placed multiple orders, will they be combined?

International Delivery Process

Can I ship my order to a APO/FPO address?

Where else can I buy Sigma Beauty?

Do you offer gift wrapping or special packaging for orders?

Additional Information

Shipping + Delivery Information

How do I unsubscribe from promotions?

Can I apply multiple codes to my order?

Price Adjustments

Forgot to apply my discount code, what to do?

Why is my free gift not adding to my cart?

Do you offer a Professional Makeup Artist discount?

Where can I find current promotions?

Promotions & Discounts

Business Hours + Phone Number

Where are our products made?

Where is our mica sourced?

What are Sigmax® Fibers?

What are SigmaTech® Fibers?

How do I clean my makeup brushes?

How do I apply to become an ambassador or collaborate with your brand?

Does Sigma Beauty offer product samples?

Alternative Uses

Product and Company

How do I place an order on your website?

Why is my coupon code not working?

What types of payments are accepted?

Do I have to calculate from USD to my country's currency?

What should I do if I am unable to place an order?

Why is my order On-Hold?

Can I modify or cancel my order?

How can I cancel my order?

Will an invoice be included in the package?

Do you offer personalized packaging or gift wrapping?

What if I haven't received my refund?

Can I amend an order after it has been placed?

What should I do if I received my package but an item was missing?

Orders and Payment

Terms & Conditions

Authenticity

Reporting counterfeits

How does Sigma handle counterfeits?

What is a counterfeit?

Email + Phone Number

Contact Information

Unauthorized Retailer DisclaimerUpdated 2 months ago