Warranty PolicyUpdated 15 days ago
Sigma Beauty 2-Year Warranty
At Sigma Beauty, we stand behind the quality of our products. If you purchased any Sigma Beauty brush from SigmaBeauty.com, or an authorized retailer, and the item fails due to a manufacturing defect, we will, at our discretion, offer a replacement. Please note that refunds are not available for manufacturing defects. If the exact product is unavailable, we will provide a comparable replacement of similar value. Availability of stock on SigmaBeauty.com or at retailers may not reflect stock available for replacements. This warranty covers manufacturing defects up to 2 years from the original purchase date, regardless of how many times the product has been used. Proof of purchase is required, no exceptions. Sigma Beauty reserves the right to refuse any Warranty claims at our discretion.
Important Considerations Before Making a Claim – Understanding Handcrafted Brushes
All Sigma Beauty brushes are handcrafted, and no two are exactly the same. We take pride in the artisan craftsmanship of our tools, which can result in slight, nearly unnoticeable variations between brushes. Some minor bristle shedding is normal, especially with new brushes, due to their handmade nature. To prevent shedding during use, we recommend washing and reshaping your brushes before their first use.
Though we ship worldwide with great care, products can sometimes shift during transit. If your brush heads appear misshapen upon arrival, simply wash and reshape them before first use to restore them to their intended form.
If you have additional questions, feel free to reach us here.