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Customer Service 

Sigma Beauty

<p>If you received your order and an item was missing, our customer service team is here to help. Please let us know about the missing item, and we will offer you the option to have the missing item reshipped, with customs pre-paid, or you can opt for a full refund for the item. Please contact us with your order details so we can swiftly resolve the issue.</p>

If you received your order and an item was missing, our customer service team is here to help. Please let us know about the missing item, and we will offer you the option to have the missing item reshipped, with customs pre-paid, or you can opt for a

What should I do if I received my package but an item was missing?

Orders and Payment

General Return Policy

3DHD™ Blender Return Policy

How do I return an item and can I get a return shipping label?

Can I return items I am not interested in and get a refund?

Returns

Vegan Beauty Mission

Peta Certification

Blog Content

Clean Beauty

Brush and Blender Washing

Are the bristles of your brushes made of animal hair?

Education

Why am I locked out of my account? How do I fix this?

How do I create an account with Sigma?

Why is my recent order not in my order history?

Customer Account

Sigma Beauty Warranty Details

Warranty Exclusions

Submit a warranty claim

How do I get a replacement for a faulty item?

How do I request a warranty exchange for my product?

Warranty

International

When will my package ship?

How long will it take for my package to arrive?

How can I update my shipping address?

Will there be additional fees at delivery?

I have not received my international order and the estimated shipping time has been fulfilled. What can I do?

I submitted an incorrect shipping address. What can I do?

Do you offer shipping insurance?

Will I be responsible for custom fees and duties on international orders?

Do you ship internationally?

I placed multiple orders, will they be combined?

Will I be charged sales tax?

Domestic Delivery Process

Modify Shipping Address

Miscellaneous Information

Shipping + Delivery Information

How do I unsubscribe from emails?

Price Adjustments

How do I receive my birthday offer?

How can I be notified about discounts, coupons, and promotions?

How can I unsubscribe from text messages?

Do you offer a professional makeup artist discount?

How can I use my promotional codes together?

Why am I being charged for the free gift?

Can I apply a discount after placing an order without it?

How can I unsubscribe from Sigma newsletters?

Can I apply multiple discount codes to one order?

Promotions & Discounts

Where is your mica sourced?

Phone Number

What are Sigmax® Fibers?

What are SigmaTech® Fibers?

What should I use to clean my brushes?

Where are your products made?

I ordered the L05 and received a metal piece instead. How can I get a replacement?

How do I clean my makeup brushes?

Do your products have a warranty?

How do I apply to become an ambassador or collaborate with your brand?

Are there samples available for lipstick colors to avoid costly returns?

Product and Company

My shipping address isn't being accepted at checkout. How can I proceed?

Cannot access cart. How can I checkout?

Why is my coupon code not working?

How do I place an order on your website?

What types of payments are accepted?

Do I have to calculate from USD to my country's currency?

What should I do if I am unable to place an order?

Why is my order On-Hold?

Why is my discount code not applying a discount?

Can I modify or cancel my order?

Will an invoice be included in the package?

Can you mark the package as a gift or lower the value?

Do you offer personalized packaging or gift wrapping?

What does the order status "Processing" mean?

What does the order status "Completed" mean?

How can I cancel my order?

What if I haven't received my refund?

Can I amend an order after it has been placed?

What happens if I receive confirmation/credit for one order but not another when returning items?

What should I do if I received my package but an item was missing?Updated 5 months ago