I have not received my international order and the estimated shipping time has been fulfilled. What can I do?

As a first step, we recommend contacting your local post office and customs department to inquire about your package. Please use the reference number and local barcode provided within your tracking information. If both parties are unable to locate your package, please submit a request here for further assistance. 

 

Please note: The shipping times provided are estimated. Packages may take longer due to the process of clearing customs.

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